Privacy notice: how we use information about you

As part of our General Data Protection Regulation (GDPR) obligations, we need to let you know about how your personal data is processed by us to perform our obligations and provide you with services we have agreed with you. We are doing this via the privacy notice below.

How we will use information about you:

  1. We will use your name, address, email address, contact number, date of birth, financial information and employment references (‘personal information’) to provide our services to you and provide you with regulatory updates and information. This may require us to pass your personal information to our group companies, product providers or other financial institutions.
  2. We will pass on your personal information to the Financial Conduct Authority (FCA) in order to comply with our legal obligations and may also pass on your personal information to the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS) to help with an investigation or complaint, or other authorities as required by law.
  3. From time to time, we would like to contact you with details of other similar goods and services we provide, including offers and discounts which may be of interest to you in the future (This excludes the information referred to in paragraph 1). Please note that you may exercise your right to withdraw your consent and/or opt out of receiving any of the marketing information referred to in paragraph 3 at any time and ask that we stop sending you marketing information by contacting:
  4. For further information on how your personal information is used, including disclosure to third parties, your rights in relation to the personal information we hold, and who to contact if you have any queries, please see our Privacy Policy or by contacting our Privacy Officer at

Who to contact at FALFA with any questions?

There is no action required but if you have any queries, please contact the Compliance Helpdesk by calling 0208 042 0144 or by emailing